Delivery Information

1. Our products are delivered by trusted third-party courier services, with the convenience of ground floor delivery.
2. We kindly ask that you make arrangements to be available to receive your order on the day it is allocated.
3. The courier will reach out to you directly to confirm the delivery date and give you a courtesy call one hour before arrival.
4. Although we cannot guarantee specific time slots, rest assured that your order is in good hands.
5. For deliveries to certain postcode areas (BT DD AB IV KW TR TQ CO NP SA CF LL), there may be an additional surcharge of £60, which will be communicated after the order has been processed.
6. Our return policy for delivered products may vary based on the type of product and the reason for return. Customers are advised to review the return policy before placing an order.
7. Measurement Responsibility: We kindly encourage you to measure your room and property to ensure a comfortable fit for the bed you have ordered.
8. Headboard Height: It is kindly suggested that the customer take the time to measure and assess the fit, taking into consideration factors such as the headboard height in relation to nearby hallways, door frames, and staircases
9. Quality Control: Our beds are quality checked before packing and dispatch to ensure the best quality. If a bed is faulty or damaged, we will rectify or replace it.
10. We kindly ask that the customer make sure that the delivery can be completed safely at the designated address and that there is ample access and sufficient space for the delivery to take place.